Frequently asked questions (FAQ)
1. How do I place an order?
Simply choose your favourite items, add them to your basket and follow the payment steps. Once your order has been confirmed, you will receive a confirmation e-mail containing the details of your purchase.
2. What are the delivery costs?
Delivery costs are calculated automatically at checkout, based on the destination and weight of the parcel. We strive to offer transparent and competitive prices.
3. What are the delivery times?
The average delivery time in Germany is 2 to 5 working days. Once your parcel has been dispatched, you will receive an e-mail with a tracking number to follow your order.
4. Is it possible to return an item?
Yes, you have 14 days after receipt of your order to make a return. Products must be unworn, unwashed and in their original packaging. Please contact us at the following address: info@boutiqueblume.com before any return.
5. What should I do if an item is damaged on delivery?
If you receive a faulty or damaged item, please contact us within 48 hours of receipt with photographs. We will organise an exchange or refund as appropriate.
6. Can I cancel my order?
Cancellation is only possible if the order has not yet been dispatched. Please contact our customer service department as soon as possible by e-mail.
7. How can I contact customer service?
You can reach us by :
📧 Email: info@boutiqueblume.com
📞 Telephone: +1 800-829-4933
Opening hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 16:00
Time zone: (UTC+01:00) Central European Standard Time (Berlin)
8. What payment methods do you accept?
We currently accept PayPal as a secure payment method.
9. How do I track my order?
A tracking link will be sent to you by e-mail as soon as your parcel has been dispatched. You will be able to track your order in real time via the carrier's website.
10. Is my information secure?
Yes, the confidentiality of your data is a priority. All information is processed in accordance with the General Data Protection Regulation (GDPR). See our privacy policy for more information.
11. I made a mistake with my order, what should I do?
Contact us as soon as possible. If your order has not yet been dispatched, we will do our best to correct it.
12. Can I have my order delivered to a different address?
Yes, you can specify a different delivery address when you pay.